6 Steps to Change Your VoIP Provider for Better

6 Steps to Change Your VoIP Provider for Better
October 8, 2020 / Blog / posted by Harshita Kapoor

Irrespective of its size, a company’s phone system is a critical component that demonstrates the ability of the business in delivering seamless services and respond to its target clients. When it comes to phone systems, it is imperative to realize that VoIP technology is currently advancing with each passing day. The technology has revolutionized the way we have been utilizing our telephone systems. The benefits of ditching the traditional phone systems with the VoIP technology have been widely propagated and the number of VoIP providers in the market is surging continuously with better offerings.

However, despite the big promises that the providers are making at the time of sales, businesses have complained of poor call quality, delayed services, and complicated web portal processes for self-servicing. A VoIP system with poor design or implementation can have a negative impact on everything from customer service to employee productivity in your enterprise. Thus, you may not be getting the best of the technology from your wholesale VoIP carrier.

6 Simple Steps to Switching VoIP Providers

Switching to a different wholesale voice carrier can be an arduous job and it would be a waste of your time and resources if you transition to a similarly incompetent VoIP provider. To simplify the process of switching to another VoIP provider follow these simple steps.

1. Find the Most Reliable VoIP Provider

While looking for a VoIP provider price of the phone system is one of the first factors to be considered. However, one must not overlook the following factors:

  1. Redundancy, or Reliability Infrastructure
  2. Quality of Service
  3. Client References
  4. Support Staff and its Availability
  5. Service Agreements

Tip – Additionally, if you are focusing on cost savings and efficiency, you may choose to select a business VoIP provider who offers unified business communications services. By bundling the two services you can save money and achieve better productivity.

2. Understand Your Hardware Requirements

One of the major benefits of VoIP is that it’s hardware requirements are minimal. The type of business line can determine the essential phone features. Many businesses opt for a combination of different features, according to the business requirements of a phone line. Generally, a conference room phone needs significantly more features than a line designed for use in the company mailroom. Phone features can include:

  1. 3-Way Calling
  2. Intercom
  3. Automatic Call-back
  4. Call Transfer
  5. Call Forwarding
  6. Call Hold
  7. Speed Dial
  8. Call Waiting
  9. Inside/Outside Ringing

3. Perform Consultation with Your New Provider

During the sales process, the dependable wholesale VoIP service providers will work extensively with your IT team to understand your organization’s business requirements and offer you only those services that you essentially need from your VoIP phone systems. Factors that must be assessed to ensure satisfactory wholesale VoIP service must include:

  1. Call Traffic Patterns
  2. Bandwidth Needs
  3. Local Area Network Topology
  4. Network Security
  5. Documentation of Remote Users or Applications

4. Notify Your Current VoIP Carrier

During the process of transition, it is important to inform your incumbent carrier that your numbers are being ported away and determine a service end date. This will ensure the seamless transition of the wholesale VoIP service provider and continued business communication at your company.

5. Installation

Porting business phone numbers usually takes a lot of time. However, if you are getting new numbers, the new VoIP system could be fully operational in just one business day. Further on, if you’re planning on switching to unified business communications along with VoIP, your installation plan will be a bit more complex.

6. Porting Your Numbers

If you choose to port your business telephone numbers when you switch your provider, it is wise to plan this early in the process. Generally, the steps for porting numbers involve the following:

  1. Pay applicable porting fees
  2. Provide the complete list of phone numbers and your old account number to your new provider
  3. Give your new provider at least one business day for the porting process to be complete

Switching VoIP Providers Made Easier

Changing a wholesale voice carrier can certainly be overwhelming if an enterprise is not guided through the process properly. A considerate carrier will make sure that you get the best assistance through their team of experts. This team will help you select the voice communication services and hardware required for you to add value to the organization in the coming years and will assure seamless transition on the side-lines. Bankai group offers A-Z voice termination services that are available across the world and its team of expert professionals relentlessly work towards closing the gap between what the customers expect and what is provided to them. The domain experts specialize in making the process of switching business voice services as pain-free and proficient as possible.

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5 Keys To Consider While Determining Your VoIP Wholesale Provider
Top 5 Trends In The Global Wholesale Carrier Industry

Harshita Kapoor

Harshita is a Content Writer at Bankai Group. Having pursued MBA in HR and Marketing, she found her calling in Content Writing. She has explored writing in different styles of content including coffee table books, website content, blogs, newsletters, e-books, and media. In her time of leisure, she finds happiness in binge-watching classics and practicing yoga.
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