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Wholesale VoIP is What you’re Looking for in Telecom Partner

January 24, 2023 / Blog / posted by Aayush Barot

Whether a small business, big tech, startup, or public sector organization, inbound and outbound calling facilities are as crucial as the company’s physical infrastructure. VoIP is one such technology that provides the best means to originate and terminate calls worldwide. Today, wholesale VoIP termination providers are attracting businesses of all sizes due to their competitive index and huge benefits.

The mobile VoIP market is forecasted to reach $183.7 billion by 2027, growing at a whooping CAGR of 21.5% between 2020 and 2027. VoIP is emerging as an alternative communication technology for businesses with seasoned changes in demands for scalable calling abilities. It also allows hassle-free and cost-effective integrations to consolidate other communication channels an enterprise uses.

Let’s understand the basics of VoIP termination, its benefits, and why it is worth investing in wholesale VoIP termination.

What is Voice over IP?

Voice over Internet Protocol (VoIP) is a group of technologies used in the phone system to deliver voice communications and multimedia over the internet. The VoIP phone system can be an ideal alternative to the landline telephone system with physical copper wires. You require a high-speed internet connection and VoIP services to handle a large volume of calls effectively without being bound to a specific desk. Besides, the VoIP system offers robust features like call forwarding, intelligent routing, and centralized call management.

How does Wholesale VoIP Termination Work?

Wholesale VoIP termination routes outbound calls from one VoIP network to a Public Switched Telephone Network (PSTN) or another VoIP network until the recipient receives it. Wholesale VoIP termination providers use class 4 Softswitch that efficiently handles massive call traffic over a greater geographical area. The following are the different stages of the termination process:

When a person calls, the originator’s IP PBX server or modem sends a request to the softswitch over the provider’s IP network.
The softswitch identifies the prefix and calculates the cheapest route using the routing table comprising calling rates from different carrier partners.
The call may pass through multiple intermediary carriers in case of long-distance calls to keep the price as low as possible.
On reaching the destination, the wholesale VoIP termination provider establishes the connection and exchanges data packets from the caller’s IP phone.
The phone converts these digital signals into a sound that you can hear.

Benefits of Wholesale Voice Termination Services

Wholesale VoIP system provides an array of benefits that include:

Since VoIP delivers voice via the internet, users don’t incur extra costs for maintenance, configuration, or setting up additional lines.
VoIP termination can be integrated easily with other channels like messaging, video conferencing, email, web forms, self-service portals, and fax.
VoIP technology ensures enhanced quality calls without disturbances like jitter, latency, and call drops.
VoIP’s higher accessibility and mobility allow users to work remotely and on the go.
Wholesale VoIP providers use IP authentication and customizable access restrictions to prohibit unusually high-cost calls and weed out fraud instances.

10 Ways Wholesale VoIP Empowers Businesses as a Telecommunications Partner

Let’s see what businesses look for in their communication technology and how wholesale VoIP termination providers can meet those requirements.

Service Level Agreement

SLA is an agreement that details the responsibilities and obligations of providers to their resellers and consumers. SLA outlines the support expectations during service downtimes. Most wholesale VoIP termination providers offer a 99.9% uptime service level agreement, which means you may face only a few hours of downtime annually. It also means that the provider will respond quickly during downtime to resolve any issue.

Enhanced Network Management

Wholesale VoIP termination empowers the organization’s communication structure, making it easy to expand the network to the global level. The increased mobility can take your business communication to greater heights. The centralized account management features enable you to manage and monitor data that travels over your network. It equips you with tools to locate and fix issues before the situation gets out of hand.

Security Against Frauds

Apart from the reliable delivery of data, VoIP termination helps you ensure there are no weak points in the network. As VoIP cloud deployments are increasing, VoIP providers are constantly innovating their billing and revenue assurance mechanisms to ensure that you are billed for the services you are using. It zeroes out the possibility of over-billing or any fraudulent activities. It eventually increases wholesale VoIP providers’ data security, privacy, and secure communications capabilities.

Ability to Customize Services

All businesses are unique and have different communication needs based on size, areas of operation, and type of industry. Wholesale termination providers offer customization and options across their plans to meet your requirements as telecommunications partners. Wholesale VoIP providers can select plans for you and bundle them together in a secure, reliable, and stable offering. The provider may also have experts who are familiar with your market and can recommend the best solution for your needs.

Global Coverage

Wholesale VoIP termination providers offer A-Z international calling at affordable and competitive rates. The rates are billed per fraction of the minute used without rounding. Besides, advanced features, such as Direct Inward Dialing and call forwarding, allow employees to work from anywhere as long as they have an internet connection. When the person is traveling abroad, call forwarding help to avoid long-distance charges.

Capacity

Wholesale VoIP termination can handle a large volume of traffic simultaneously since it uses a class 4 softswitch. You can also add several connections and virtual phone numbers based on your VoIP plan. As the providers have agreements with tier-1 carriers, they can avail you spectrum for nationwide deployments. A scalable and high-performance VoIP network ensures that data is delivered consistently in real-time, even during video conferencing.

Value for Money

VoIP termination services have no hidden costs as their functionality depends on the internet connection users already have. Hosted VoIP systems with no physical connections or wires, no maintenance, set-up, on-site configuration cost, or the cost of adding extra lines. Furthermore, wholesale VoIP termination providers have exclusive arrangements with carriers and aggregators to enable competitive pricing for long-distance calling.

Wide Range of Plans

VoIP providers often have an array of options with or without advanced features. Wholesale VoIP termination allows easy provisioning of new services, products, and upgrades. This flexibility of choice is essential to keeping up with the stiff competition and leveraging new technologies as they develop. VoIP providers allow users to establish pay-as-you-go plans so that organizations only invest in features that they actively utilize.

User-friendly Administration

User-friendliness must be factored into all decisions about VoIP tools and features. VoIP termination services let you access a simple yet sophisticated administrative dashboard that is easy to use and accessible across a broad range of devices. An AI-enabled VoIP system that is well-integrated with other communication channels helps you keep track of conversations and provides context, files, and relevant content while following up on the conversation.

VoIP Integrations

VoIP termination providers allow you to combine your VoIP system with different business solutions to enhance the results. You can integrate VoIP with a CRM (Customer Relationship Management) system to sync communication and customer data. You can set up a separate sales contact center dedicated to increasing profits using VoIP and sales management software. It lets you easily track KPIs and customer service metrics to identify areas of improvement so that you can act immediately to better the performance.

Elevate Business Capabilities by Choosing the Right Wholesale VoIP Termination Provider

Wholesale VoIP provides a framework to consolidate all modern communication technologies into a unified communications system. VoIP system is an integrated multi-tier communication platform to support multiple applications that gives you complete control over business operations. To reap maximum benefits from VoIP, you must choose the right wholesale VoIP termination provider. Keep in mind all the qualities mentioned above of communication technology as a complete set of guidelines.

Bankai Group helps telecom operators and carriers to provide global coverage to their customers through high-quality A-Z voice termination and wholesale carrier services backed by real-time monitoring and quality assurance.

Aayush Barot

Aayush hails from Mumbai and is now based out of New York. He completed his Bachelors in Business from Jai Hind College Mumbai and has earned various accolades as an independent professional for Business and Marketing. He is an ardent fan of his business and considers work as a way of relaxation. Today he is the Chief Business Management Officer at Bankai Group, where he started as a Sales Executive, 11 years ago. Aayush comes from a Hospitality Business Family but chose to do something entirely different into Telecommunications. He handles Voice and Services portfolio for Bankai Group and has steered the growth of business by almost 40% year on year. Under his leadership, the Voice Vertical grew from $50 million/year to $340 million/year from 2005 to 2015. You can reach him at [email protected].